Conversational chatbot

Covid19 has accelerated enterprises’ digital transformation investments, notably their efforts to use AI and the cloud to meet rising customer expectations. This means, among other things, that virtual agents and other interactive bots should be part of an organization’s customer service toolset. To provide the excellent experiences that customers demand, it’s not an option for enterprises to continue to rely on live agents, which are hard to scale, or outdated contact management systems with rigidly scripted flows